Terms and Conditions

  • Definitions
    • Seller means TIMBERSOL LTD.
    • Timbersol.co.uk means the website located at www.timbersol.co.uk on which the Seller’s Goods are sold and which is operated by TIMBERSOL LTD, a private limited company registered at Companies House, United Kingdom, registration number 15792556, with registered office at 53 Welland Road, Boston, PE21 7PU, United Kingdom and with a correspondence address at 53 Welland Road, Boston, PE21 7PU, United Kingdom. TIMBERSOL is also understood in these Terms and Conditions as the Seller.
    • Buyer – 1) a natural person with legal capacity, i.e. a person who has reached the age of majority and whose legal capacity has not been restricted by a court order; 2) a minor aged between fourteen and eighteen years who has the consent of his/her parents or guardians, unless he/she has been emancipated; 3) a legal person.
    • The Parties are the Buyer and the Seller together.
    • Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, personal identification number, location data and an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
    • The Terms and Conditions shall mean these Terms and Conditions for the purchase and sale of Goods on the TIMBERSOL e-shop, which shall apply to every purchase made by the Buyer on timbersol.co.uk and to every Contract of Sale and Purchase concluded between the Buyer and the Seller.
    • Privacy Policy – a document approved by TIMBERSOL which sets out the basic rules for the collection, collection, processing and storage of Personal Data when using timbersol.co.uk. The processing of Personal Data by the Seller shall be carried out in accordance with the procedures established by the Seller. The Buyer should carefully read the Seller’s policy on the processing of personal data before purchasing goods and entering into this contract with the Seller.
    • Contract means the contract of sale of the relevant Goods between the Buyer and the Seller, which shall be deemed to have been concluded from the moment of confirmation of the Order, i.e. the placing of the Order. The terms of each Contract entered into between the Buyer and the Seller shall be deemed to be identical to the terms of these Terms and Conditions and such Contracts shall at all times be enforceable by the parties in accordance with these Terms and Conditions.
    • “Order” means an order for Goods specifying the Goods which the Buyer wishes to purchase from the Seller, as set out in the same order.
  • General provisions
    • The Buyer confirms the Terms and Conditions by reading them and by ticking the box next to the statement “I have read and accepted the TIMBERSOL Terms and Conditions of Sale and Purchase”. The Rules thus approved shall constitute a binding legal document for the Parties, setting out the rights and obligations of the Buyer and the Seller, the conditions for the purchase of the goods and payment for them, the procedure for the delivery and return of the goods, the liability of the Parties, and any other conditions relating to the purchase and sale of the goods by TIMBERSOL.
    • By creating an account on timbersol.co.uk, the Buyer accepts the Terms and Conditions at the time of the first registration. Once the Buyer has approved the Terms and Conditions at the time of the first registration (account creation), the Terms and Conditions shall apply to all purchases made by the Buyer on timbersol.co.uk and to all sales contracts concluded with the Seller before the publication of updated Terms and Conditions. If the Terms and Conditions are updated, they shall apply in the manner set out in this clause as from their publication on timbersol.co.uk
    • Only Buyers as defined in clause 1.3 of the Terms and Conditions are entitled to purchase TIMBERSOL. By accepting the Terms and Conditions and reading the Privacy Policy (clause 2.4 of the Terms and Conditions), the Buyer confirms that he/she has the right to purchase the goods on timbersol.co.uk.
    • In the event of necessity or the circumstances provided for by UK law, TIMBERSOL shall have the right to change, amend or supplement the Rules. Buyers will be informed of this by logging in to their Account or timbersol.co.uk when purchasing goods from the Seller after the new version of the Terms has come into force.
    • The Buyer is obliged to familiarise himself with TIMBERSOL’s approved and published Privacy Policy.
    • If the Seller has the right or obligation to provide the Buyer with information or documents by email, it is the Buyer’s responsibility in all cases to provide the Seller with a valid e-mail address belonging to the Buyer.
  • Ordering the goods, the moment when the legal relationship of sale and purchase is established
    • The Buyer may order the Goods from timbersol.co.uk by choosing one of the following methods:
      • by registering online at timbersol.co.uk (by entering your registration name and password);
      • by not registering online at timbersol.co.uk;
      • by telephone.
    • When ordering goods by one of the methods specified in Clauses 3.1.1 – 3.1.2 of the Regulations, the Buyer must specify in the relevant information fields provided in the timbersol.co.uk system the Personal Data necessary for the proper execution of the order, which shall be processed by TIMBERSOL in accordance with the procedure provided for in the Privacy Policy.
    • Orders placed by telephone shall be executed in accordance with the procedures set out in the Rules and shall be subject to the provisions of the Privacy Policy. By placing an order, the Customer accepts the Terms and Conditions and their application.
    • When the Buyer, after selecting the product to be purchased and forming a shopping cart, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, it shall be deemed that a legal relationship of sale and purchase has been established and a contract of sale and purchase has been entered into between the Seller and the Buyer. The Buyer shall be informed of the confirmation of the order by means of a notification to the e-mail address indicated by the Buyer. The Seller shall send to the Buyer a link to the applicable Regulations together with the confirmation of the order to the e-mail address indicated by the Buyer.
    • Each Buyer’s order shall be stored in TIMBERSOL’s and the Seller’s database in accordance with the procedures set out in their privacy policies.
  • Buyer’s rights
    • The Buyer shall have the right to purchase goods and order services from TIMBERSOL in accordance with these Terms and Conditions.
    • The Buyer shall have the right to cancel the order in accordance with the procedure set out in these Terms and Conditions.
    • The Buyer shall have the right to withdraw from the Contract in accordance with the procedure set out in these Terms and Conditions.
    • The Buyer shall have the right to exchange or return the purchased goods in accordance with the procedure set out in the Regulations.
    • The Buyer shall have other rights as set out in these Terms and Conditions, the Privacy Policy and UK law.
  • Obligations of the Buyer
    • The Buyer must comply with its obligations when using timbersol.co.uk, abide by these Terms and Conditions, the Privacy Policy and any other terms and conditions expressly set out on timbersol.co.uk, and not contravene any United Kingdom legislation.
    • The Buyer must pay for and accept the goods or services ordered in accordance with these Terms. If the Buyer chooses to collect the Goods from the Seller’s warehouse, the Buyer must collect the Goods from the Seller’s warehouse(s), at the address specified in the Order Confirmation, within the timescales set out in the Conditions.
  • Seller’s rights
    • The Seller and TIMBERSOL shall have the right to cancel the Buyer’s order without prior notice if the Buyer, having chosen the methods of payment provided for in Clauses 8.2.1 or 8.2.2 of the Terms and Conditions, fails to pay for the Goods within 3 (three) working days.
    • The Seller shall have the right, at its sole discretion, without the Buyer’s separate consent, to split the purchase of the Goods chosen by the Buyer to be purchased (the Goods in the basket) into separate orders, unless the Buyer wishes to purchase the Goods in the basket in a single order before the orders are confirmed. In the event of such splitting, the price of the additional services (e.g. delivery, drop-off, etc.) per order shall be broken down accordingly for the individual orders and shall be calculated on an order-by-order basis, and may therefore differ from the price of the services as set out in the description of the specific product. The Seller shall have other rights as set out in these Terms and Conditions, the Privacy Policy, other TIMBERSOL documents and UK law.
  • Obligations of the Seller
    • The Seller undertakes to fulfil the Buyer’s orders in accordance with these Terms and to communicate with the Buyer through the timbersol.co.uk website and never to communicate with the Buyer through any other channels, except as expressly provided for in these Terms or on the timbersol.co.uk website. The Buyer and the Seller hereby expressly acknowledge that any communication regarding the fulfilment of an order made outside of the timbersol.co.uk website (system) shall not be binding upon or binding on the parties.
    • The Seller and TIMBERSOL undertake to respect the Buyer’s privacy and to process the Buyer’s Personal Data only in accordance with the Terms and Conditions, the Privacy Policy and the laws of the United Kingdom and the European Union.
    • TIMBERSOL undertakes to inform the Buyer before the placing of the order of the suspension or termination of TIMBERSOL’s functions relevant for the execution of the order, as well as of the changes referred to in Clause 6.2 of the Rules. The provision of the information on the timbersol.co.uk Account or on the timbersol.co.uk e-commerce website shall be deemed to constitute adequate notification. Where the Buyer’s order has already been accepted for execution, the Buyer shall be informed of the suspension or termination of TIMBERSOL’s functions relevant to the execution of this order by one of the contact details (telephone, SMS or email) provided by the Buyer.
    • Subject to the conditions set out in the Terms and Conditions, the Seller undertakes to deliver the goods ordered by the Buyer and to accept the Buyer’s return.
    • In the event that the Seller is unable to deliver the goods ordered by the Buyer due to important circumstances, TIMBERSOL may offer the Buyer a similar or analogous product sold by the Seller by informing the Buyer by one of the contact details provided by the Buyer (by telephone, sms message or e-mail). Suppose the Buyer does not agree to the replacement of the Seller’s product by a similar or analogous product sold by the Seller. In that case, the Seller undertakes to reimburse the Buyer the money paid by the Buyer within fourteen (14) working days in the case of prepayment and to cancel the order in all cases.
    • If the Seller disagrees with the Buyer’s claims, the Seller must provide the Buyer with a detailed reasoned written reply within 14 (fourteen) calendar days of the date of receipt of the Buyer’s request through TIMBERSOL, unless otherwise provided for by United Kingdom and European Union law.
    • The Seller undertakes to comply with the other obligations imposed on the Seller by the Terms and Conditions and by UK law.
  • Prices, payment procedures and terms
    • The prices of the Goods on timbersol.co.uk are quoted in GBP, including the then applicable statutory VAT rate and other taxes, if any.
    • The Buyer may pay for the Goods ordered by one of the following methods of payment (the choice may be limited and a final list of the methods of payment applicable to the relevant order will be set out with the relevant order):
      • by electronic banking;
      • by bank transfer;
      • through the consumer credit agreement service provided by leasing companies;
      • by any other means specified on timbersol.co.uk.
    • When the Seller receives payment for the Goods or confirmation of the financing of the purchase (where such method of payment is applicable and where the Buyer has chosen the method of payment set out in clause 8.2.4 of the Terms and Conditions), the order for the Goods is confirmed.
    • By accepting the Terms and Conditions, the Buyer agrees that the documents of purchase of the Goods, namely the VAT invoices, which are also the documents of warranty for the Goods, may be provided to the Buyer physically together with the Goods, or electronically at the e-mail address specified in the Buyer’s registration form, as soon as the order is completed. The VAT invoices shall contain the details of the Seller, the goods selected, the quantity of the goods, the discounts to be granted, the final price of the goods, including all taxes, and any other data required to be provided in accordance with the legislation governing accounting records.
    • The price of the Goods may change after the Seller has confirmed the order only in exceptional cases when the price of the Goods has changed due to a technical error in the information systems, the correction of obvious errors (of the nature of a mistake), or other objective and material reasons beyond the Seller’s control (subject to the provision of evidence in support of these reasons). If in such case the Buyer does not agree to purchase the Goods at the new price, the Buyer may cancel the order by informing the Seller via timbersol.co.uk within 2 (two) working days at the contact details indicated on TIMBERSOL’s e-commerce site. In the event of cancellation of an order in accordance with the procedure set out in this clause, the Seller undertakes to reimburse the Buyer all amounts paid by the Buyer in respect of such cancelled order.
  • Delivery of goods
    • When placing an order for Goods, the Buyer can select one of the delivery methods listed in the Seller’s specific offer for the Goods.
    • If the Buyer chooses a home delivery service at the time of ordering:
      • The buyer agrees to specify the exact address for the delivery.
      • The buyer agrees to personally collect the goods. A valid proof of identity (such as an identity card, passport, or new driver’s license) must be presented at the time of collection. If the buyer is unable to collect the goods in person despite them being delivered to the specified address, the seller has the right to hand over the goods to another person at the specified address. In such a case, the buyer is not entitled to make any claims against the seller for delivering the goods to the wrong person.
      • The Goods shall be delivered by the Seller or its authorized representative.
      • The home delivery service charge does not include the delivery of the ordered goods into the building.
      • The Buyer must provide other information relating to the delivery of the Goods which may affect the method and price of delivery (e.g. the place of delivery is not accessible by vehicle, in which case the vehicle delivering the Goods shall be entitled to unload the Goods at a location which is accessible).
    • The delivery times indicated in the description of the Goods are approximate. The Seller shall deliver the Goods to the Buyer in accordance with the terms specified in the order confirmation. The delivery terms shall not apply in cases where the Seller’s warehouse does not have the required Goods and the Buyer is informed of a shortage of the Goods ordered. By accepting these Terms and Conditions, the Buyer agrees that in exceptional circumstances the delivery of the Goods may be delayed due to unforeseen circumstances beyond the Seller’s control.
    • The Seller shall be exempt from liability for violation of the time limits for delivery of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated and/or independent of the Seller..
    • At the time of delivery of the Goods to the Buyer, the Buyer shall inspect the condition of the consignment and the Goods(s) together with the courier and shall sign the consignment handover/acceptance document. Once the Buyer has signed the delivery/acceptance document, the Goods shall be deemed to have been delivered in good condition, free from defects not attributable to manufacturing defects, and free from any inconsistencies in the assembly of the Goods(s) (such as can be detected by an external inspection of the Goods). If the Buyer notices that the packaging of the delivered goods is damaged (crumpled, wet or otherwise externally damaged), the goods(s) are damaged and/or the goods(s) are not in the right condition, the Buyer shall note this in the handover/acceptance document and, in the presence of the courier, draw up a free-form certificate of damage/non-conformity of the consignment and/or the goods(s). If the Buyer fails to do so, the Seller shall be exempt from liability in respect of damage to the Goods, where such damage is not due to a manufacturing defect, and in respect of non-conformity of the Goods only if such non-conformity can be detected by an external inspection of the Goods.
    • The risk of accidental loss or damage to the goods shall pass to the Buyer from the moment the goods are handed over to the Buyer.
  • Guarantee of the quality of the goods.
    • The characteristics of each product sold by the Seller shall be specified in the product description accompanying each product.
    • The Goods offered for purchase by the Seller are of satisfactory quality. The goods conform with the consumer sales contract if:
      • The product corresponds to the description given by the Seller and has the same characteristics as the product which the Seller has provided as a sample or model when advertising that product on timbersol.co.uk;
      • The product is suitable for the purpose for which goods of that type are normally used;
      • The item meets the quality characteristics which are generally characteristic of goods of the same nature and which the Buyer can reasonably expect from the nature of the item and the statements made publicly by the manufacturer of the item, its agent or the Seller, including advertising and labelling of the item, as to the particular characteristics of the item.
    • The Seller does not provide after-sales service.
    • As a natural product all samples can vary in grain, texture, and coloring. Timbersol cannot take responsibility for, or control these natural variations, so customers should expect that the samples may not be 100% the same as the end product they receive. All wood will expand and contract with occasional grain checking/shakes (opening)appearing on the surface. This is due to the variable weather conditions and changing moisture levels adjacent to it.
    • Due to the nature of timber, some minor imperfections like board and chips, grain checking, scratches, and scuffs may be present or occur during manual handling or unloading by the customer or contractor. While these imperfections may be inconvenient, they are considered acceptable for natural timber products that will typically be trimmed and cut to size during a project
    • All sizes and measurements set out on our site are as accurate as reasonably possible but there may be nominal tolerances.
    • We use reasonable efforts to supply high-grade timber products. However, as timber is a natural product, you acknowledge and accept that the timber we supply is subject to the following variations and tolerances:
  • Each piece of timber will display natural and unique variations, including but not limited to grain patterns, wood knots, and coloring.
  • These natural variations mean that each piece of timber will respond differently to cutting and firing processes. This may result in color variations, small cracks, chips, minor splits, and indentations in the wood. These are natural imperfections and contribute to the beauty and uniqueness of the timber we supply.
  • Over time, the color of the timber can be expected to change due to how it is used, stored, and the weather conditions to which it is exposed.
  • Right of withdrawal, return and exchange procedures
    • Right of withdrawal
      • The Buyer shall have the right to withdraw from the Contract of Sale and Purchase of the Goods within 14 (fourteen) days, without giving any reason, by notifying the Seller.
      • The Buyer shall notify TIMBERSOL of its withdrawal from the Sales Contract in one of the following ways: by completing the model withdrawal form or by submitting an express statement setting out its decision to withdraw from the Contract. The notice of withdrawal shall be sent by e-mail to in**@ti*******.uk. Upon receipt of the Buyer’s notification, TIMBERSOL shall immediately send an acknowledgement of receipt to the Buyer.
      • The period of 14 (fourteen) days for exercising the right of withdrawal shall be calculated as follows: a. in the case of a sales contract, from the date on which the Buyer or the person indicated by the Buyer, excluding the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately, from the date on which the Buyer or the person indicated by the Buyer, excluding the carrier, receives the product from the Seller; c. if the goods are delivered in different batches or instalments, from the date on which the Buyer or a person designated by the Buyer, other than the carrier, receives the last batch or instalment; d. if there is a contract for regular delivery of the goods within a fixed period, from the date on which the Buyer or a person designated by the Buyer, other than the carrier, receives the first of the goods.
      • If the Buyer has withdrawn from the contract of sale before the goods have been delivered to him, the Buyer must inform the contacts on timbersol.co.uk. The Buyer’s refusal shall be treated as a rejection of the order and the Seller shall be informed thereof.
      • If the Buyer has withdrawn from the contract of sale after the goods have been delivered or after the Buyer has collected the goods, the provisions of Clause 11.6 of the Regulations shall apply.
    • Rules for the exchange and return of goods of defective quality
      • Defects in the goods sold shall be rectified and faulty goods shall be replaced and returned in accordance with the procedures set out in the Regulations and in accordance with the requirements of UK law.
      • If the Buyer has purchased goods of unsatisfactory quality and has indicated this in the handover and acceptance document, or if the unsatisfactory quality of the goods is due to a manufacturing defect that existed at the time of the purchase of the goods, or to a failure to comply with the manufacturer’s specifications, the Buyer may, at its option, return the goods to the Seller for a refund and may demand:
        • the Seller to remedy the defects in the goods free of charge within a reasonable time if the defects can be remedied;
        • a corresponding reduction in the purchase price;
        • to replace the goods with goods of equivalent quality, unless the defects are minor or caused by the Buyer;
        • to refund the price paid and to withdraw from the contract of sale where the sale of goods of defective quality constitutes a material breach of the order.
      • The Buyer may choose only one of the remedies provided for in Clause 11.2.2 of the Conditions. The Buyer must express his choice when returning the goods to the Seller. If, after the Buyer has chosen the remedy provided for in Clause 11.2.2, the Seller is unable to implement the remedy, the Seller shall offer an alternative remedy provided for in Clause 11.2.2. The Buyer shall not be entitled to change the remedy chosen. The Buyer shall not be entitled to terminate the contract of sale if the defect in the goods is minor.
      • The Buyer must comply with the following conditions in order to return the goods:
        • notify the Seller at the contact details on the invoice or at TIMBERSOL’s e-mail address in**@ti*******.uk , the notification must specify the goods to be returned;
        • present the document of purchase of the goods, the document confirming the guarantee (if any);
        • make a free-form request and submit it to the Seller.
      • The Buyer shall pay for the cost of delivery of the goods and the cost of returning the goods, and the Seller, if satisfied that the goods have been returned for faulty quality, shall reimburse the Buyer for the cost of delivery and return, except for the exceptions provided for in the Conditions. The return of goods shall be governed by Clause 11.4 of the Conditions.
      • The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notification of the faulty quality of the Goods, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall be calculated as of the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer’s bank account unless otherwise agreed between the Buyer and the Seller.
      • No refunds shall be made for Goods which have been damaged intentionally or negligently (by chemicals, water, humidity, open flame, high temperature, sharp objects, etc.), or if the rules of use or storage of the Goods have been violated, or if the Goods have been stored, or if the Goods have been used improperly or for an improper or improper purpose.
      • Separate rules for the return of the Seller’s faulty goods may be set out in the warranty documents provided with them. Such return policies of the Seller shall apply to the extent that they are not inconsistent with these Conditions. In the event of any inconsistency between these Conditions and the rules applied by the relevant Seller, these Conditions shall prevail.
    • Replacement and return of Goods in the event of delivery of the wrong Goods
      • If the Buyer has been delivered the wrong Goods, the Buyer must inform TIMBERSOL immediately, but not later than within 7 (seven) working days, by email
        in**@ti*******.uk or by calling 07404397415. If TIMBERSOL is informed that the wrong goods have been delivered, TIMBERSOL undertakes to collect such goods at its own expense and to replace them with the correct goods. In the event that the Seller does not have the goods ordered, the Seller shall refund to the Buyer the money paid for the goods(s). The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notice of cancellation, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall run from the date of return of the Goods to the Seller.
      • The procedure for the return of the Goods and the return of money is set out in Clause 11.4 of the Conditions.
    • Return of Goods and Money
      • The Buyer may exercise the right to return the Goods only if the time limit for returning the Goods has not been missed. For the return of goods in the cases set out in Clauses 11.1 to 11.3 of the Regulations, additional requirements shall apply: the goods must not have been damaged or substantially altered in appearance, nor have been used – all returned goods must be accompanied by the authentic labels, protective bags and original packaging.
      • When returning the goods, the Buyer must provide the sender’s address and pack the goods properly so that they are not damaged during shipment. The Seller from whom the Buyer purchased the Goods shall be entitled to withhold refunds for Goods returned defective. The Seller shall not be liable for parcels sent by the Buyer which have been incorrectly packed, incorrectly addressed, or lost or damaged on return to the Seller.
      • The Buyer, having exercised the rights provided for in Clauses 11.1 to 11.4 of the Regulations, shall comply with the requirements for the return of the Goods set out in the Regulations and shall follow the procedures set out therein.
      • The Buyer may return the Goods by delivering them to TIMBERSOL’s warehouse or by returning them via courier. The procedure and conditions for the delivery of heavy goods (for quality assessment, modification, repair or return) to the Seller shall be agreed between the Buyer and the Seller separately by telephone or by e-mail in**@ti*******.uk.
      • If the Buyer has exercised the rights set out in Clauses 11.1 to 11.4 of the Terms and Conditions, the money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Buyer’s notification has been transmitted to the Seller, and if the goods have not been returned by the Buyer to the Seller, the time limit set out in this Clause shall be calculated as from the date of the return of goods to the Seller.
      • By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer’s bank account unless otherwise agreed between the Buyer and the Seller.
      • The Seller has the right not to refund the amounts paid by the Consumer until the Goods have been handed over to TIMBERSOL and have been verified by the Seller for compliance with Clause 11.4.2 of the Conditions.
  • Responsibility
    • The Buyer shall be liable for any unauthorised acts committed through the use of timbersol.co.uk.
    • Once registered, the Buyer is responsible for the storage and/or transfer of his/her login details to third parties. If a third party accesses the services provided by TIMBERSOL by logging in to timbersol.co.uk using the Buyer’s login details, the Seller shall treat that person as the Buyer.
    • The Seller shall be exempt from any liability in cases where the loss is caused by the Buyer’s failure to read these Terms and Conditions and the Privacy Policy, notwithstanding the Seller’s advice and obligations, even though the Buyer was given the opportunity to do so.
    • If TIMBERSOL provides links to other third-party websites, TIMBERSOL does not guarantee that the information that can be viewed by clicking on these links is correct, complete or accurate. The content, correctness, completeness and accuracy of the information provided by third parties are the responsibility of the third parties. TIMBERSOL is not obliged to verify the external information transmitted or stored or to detect illegal activities.
  • Exchange of information
    • All communications relating to the purchase of goods through timbersol.co.uk shall be made via the contacts indicated on the e-commerce website.
    • TIMBERSOL sends all communications in accordance with these Terms and Conditions and the Privacy Policy to the e-mail address provided by the Buyer at the time of registration or when ordering the goods, or by SMS to the telephone number provided by the Buyer.
  • Final provisions
    • These Terms and Conditions are made in accordance with the laws of the United Kingdom.
    • The law of the United Kingdom shall apply to any relationship arising under these Terms.
    • All disputes arising out of the operation of these Terms shall be settled by negotiation. In the event of failure to reach agreement within 20 (twenty) calendar days, disputes shall be settled in accordance with the law of the United Kingdom.